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Refund policy

Return and Exchange Policy

At Ceylon Kings, we are dedicated to providing you with high-quality spiritual jewelry that aligns with your spiritual journey. Please review our return and exchange policy below to understand our process:

Returns:

  1. Eligibility: You may initiate a return within 7 days from the date of delivery if the item(s) meet the following conditions:

    • The item(s) must be in their original, unused condition.
    • All original tags, packaging, and accompanying documentation must be included.
    • Personalized or customized items cannot be returned unless they arrive damaged or defective.

  2. Return Process:

    • Contact our customer support team at  info.ceylonkings@gmail.com or +94775476996 to initiate a return request.
    • Provide your order number, the reason for the return, and any relevant photos if the item is damaged or defective.
    • Our team will review your request and provide you with instructions on how to return the item(s).

  3. Return Shipping: You are responsible for the cost of return shipping, except in cases where the item is damaged or defective. We recommend using a trackable shipping method to ensure the safe return of your item(s).

  4. Exchange Only: Please note that we do not issue refunds. Instead, we offer exchanges or store credit for returned items.

Exchanges:

  1. Eligibility: You may request an exchange within 7 days from the date of delivery if the item(s) meet the following conditions:

    • The item(s) must be in their original, unused condition.
    • All original tags, packaging, and accompanying documentation must be included.
    • Personalized or customized items cannot be exchanged unless they arrive damaged or defective.

  2. Exchange Process:

    • Contact our customer support team at info.ceylonkings@gmail.com or +94775476996 to initiate an exchange request.
    • Provide your order number, the reason for the exchange, and specify the item(s) you wish to receive in exchange.
    • Our team will review your request and provide you with instructions on how to send back the item(s) for exchange.

  3. Exchange Shipping: You are responsible for the cost of shipping the item(s) back for exchange. We recommend using a trackable shipping method to ensure the safe return of your item(s).

  4. New Item Dispatch: Once we receive and inspect the item(s) you wish to exchange, we will promptly dispatch the new item(s) to you. You will be responsible for any price difference, including shipping fees.

Note:

  • For hygiene reasons, earrings are not eligible for exchange unless they are damaged or defective.
  • If your item arrives damaged or defective, please contact us within 7 days of receiving it, and we will arrange for a replacement at no additional cost.

By shopping with us at Ceylon Kings, you agree to adhere to this return and exchange policy. If you have any questions or require further assistance, please do not hesitate to reach out to our friendly customer support team.

Thank you for choosing us as your source for spiritual jewelry. We look forward to serving you and being a part of your spiritual journey.